Cancellation Policy

We understand that circumstances can change, and our cancellation policy ensures that both patients and healthcare providers have clear expectations.

1. Cancellation by Patients
   
   
   • Patients can cancel or reschedule appointments up to 24 hours before the scheduled time without penalty. After this period, a cancellation fee may apply.
2. Cancellation by Providers
   
   
   • Healthcare providers must notify patients of any appointment cancellations at least 24 hours in advance. Failure to do so may result in a cancellation fee.
3. No-Show Policy
   
   
   • Patients who miss appointments without prior cancellation may be subject to a no-show fee, depending on the provider’s policy.
4. Refunds for Cancellations
   
   
   • Refunds for canceled appointments are available only in cases where the cancellation is initiated by the healthcare provider or due to technical issues with the platform.