Refund & Return Policy

We strive to provide a seamless experience for both healthcare providers and patients. If issues arise, our refund policy is as follows:

1. Eligibility for Refunds
   
   
   • Refunds may be issued in cases where there has been a system error preventing the appointment from being scheduled or if an appointment was canceled by the provider without prior notice.
2. Refund Process
   
   
   • Refund requests must be made within 7 days of the scheduled appointment by contacting our support team at contact@hampsteadsl.live.
   • Refunds will be processed through the original payment method.
3. Non-Refundable Situations
   
   
   • No refunds will be issued for missed appointments or cancellations made by patients outside of the designated time frame.
   • Refunds are not available for services rendered